Frequently Asked Questions
If you can’t find an answer, give us a call at 800.842.4052 or send us an email at info@claimaid.com.
General Questions
what services do you offer?
do you have any free-standing locations?
How do I get in touch with ClaimAid?
What does a patient resource advocate do?
We help patients navigate Medicaid, Social Security Income/Disability, Health Insurance Marketplace/ACA.
What benefits does ClaimAid offer our employees?
- Health, dental, vision, and life insurance
- Short-term and long-term disability income
- EAP (employee assistance program)
- Paid vacation and sick time
- Nine paid holidays each year
- 401(k) with employer match
Additionally, ClaimAid supports our employees with a variety of non-traditional benefits such as:
- Time off for volunteering (to serve a charitable cause in the local community)
- Fitness Center subsidy
- ClaimAid Helping Hands (supports the emergency financial needs of ClaimAid employees)
ClaimAid sponsors semi-annual meetings where all employees gather to be rejuvenated in a relaxed atmosphere for learning and socializing with their peers.
Hospitals
How is this different from our Patient Financial Services?
Why can’t I just send patients to Medicaid.gov?
What is your Advocates’ role at or for the hospital or healthcare facility?
How do we get patients to the advocates?
Does your service provide the hospital or healthcare facility an ROI?
Is eligibility something we can do on our own?
Can’t I do this in house for less?
Eligibility
What do you do for patients?
For more information about which programs we provide expertise in, visit our Eligibility Page
What do I do if a patient loses coverage?
What services do you offer?
Self-Pay Solutions
What is ClaimAid self-pay solutions?
What do you do (for patients who have an outstanding hospital bill)?
Are you a collections agency?
How can you help my hospital or healthcare facility?
Schools
What do you do for school districts?
Who do I contact if I need help with School-Based Medicaid Billing?
Who do I contact if I need help with monthly reports?
Who do I contact if I’m interested in your services?
How can I correct my submission?
If you do not have the confirmation page(s) please send an email to info@claimaid.com with confirmation # and indicate the corrections that are needed.
How do I generate reports?
Employers
What is BeWise?
Why is the BeWise service right for me?
What do you do for employers and their employees?
For employers, we ensure that all employees in their population have solid solutions for finding healthcare coverage. We work hard to provide peace of mind to everyone involved.
Are all my employees eligible?
How will BeWise help our company and its employees?
- Increase employee attendance
- Increase productivity while employees are at work
- Decrease the financial struggle and burden of medical expenses
- Decrease stress levels caused by worry for their family’s healthcare
Can’t I just send those employees to a Medicaid office?
Patients
How can ClaimAid help me?
If you have hospital bills, we encourage you to contact us as soon as possible. Sometimes retroactive coverage is possible. The sooner our team can understand and evaluate your circumstances, the better chance we have of being able to help you seek health coverage that may help pay past bills.
If you are unsure if ClaimAid offers services in your area, please contact us.
Get health coverage:
ClaimAid can help evaluate your circumstances to determine what health coverage you may qualify for.
Contact Us Here
What about my current insurance?
Who do I speak to about my hospital bill?
Who do I speak to about help with medications?
Can ClaimAid assist others I know within the community?
What do I do if I lose coverage?
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